Refund & Return Policy

Overview

We aim to provide high-quality natural wellness products including oxymel tinctures, nonconsumable herbal oil blends, and support blends. Due to the nature of consumable wellness products, our refund policy is limited.

Eligibility for Refunds

Refunds may be issued under the following conditions:

• You received a damaged item
• You received the wrong product
• The product was not delivered

Non-Refundable Items

We do not accept refunds for:

• Opened or used products
• Herbal tinctures and consumables after use
• Products purchased on sale or discount
• Change of mind after shipment

Refund Request Process

To request a refund:

• Contact us within 7 days of delivery
• Provide order number and proof (photos if damaged/wrong item)
• Email: mynwayz@gmail.com

Replacement Policy

Where possible, we may offer:

• Product replacement instead of refund
• Store credit for future purchases

Shipping Costs

• Original shipping charges are non-refundable
• Return shipping (if required) is the customer’s responsibility unless the error was ours

Processing Time

Approved refunds will be processed within 5–10 business days.

Final Decision

My Natural Ways reserves the right to approve or deny refund requests based on inspection and policy compliance.